Refund and Return Policy

Last updated: July 22, 2026

At Magnetainer, we want you to be satisfied with your purchase. This Refund and Return Policy explains the conditions applicable to voluntary returns, free return shipping, damaged or defective products, order cancellations and refunds.

Nothing in this policy limits any mandatory right or remedy available under applicable consumer protection legislation.

Voluntary Returns

You may request a return within 14 calendar days after the delivery of your order.

Eligible voluntary returns requested within this 14-day return period qualify for free return shipping within Canada, subject to the conditions set out in this policy.

To be eligible for a voluntary return, the product must:

• be unused and unworn;

• be in the same condition in which it was received;

• include all accessories and components originally supplied with it;

• be returned in its original packaging, where reasonably possible; and

• include proof of purchase or the applicable order number.

To request a return, contact us at contact.magnetainer@gmail.com before sending the product. We will review the request and provide the applicable return instructions, return address and prepaid return shipping method.

Products returned without first receiving return authorization or instructions may not qualify for free return shipping and may experience processing delays.

Once a return request is approved, the product must be shipped within 14 calendar days after the return instructions are provided.

Free return shipping applies only to eligible products purchased directly from Magnetainer and returned from an eligible address within Canada.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If the product arrives damaged, defective or different from the product ordered, contact us as soon as reasonably possible, preferably within 48 hours after delivery, at contact.magnetainer@gmail.com.

Please provide:

• your order number;

• a description of the problem; and

• clear photographs or videos showing the product, packaging and reported issue, where reasonably possible.

The 48-hour reporting period is intended to help us investigate shipping damage promptly. It does not limit any legal warranty or other mandatory consumer right.

After reviewing the claim, Magnetainer will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include a replacement, repair, partial refund or full refund.

Magnetainer will provide free return shipping or reimburse reasonable return shipping costs for a product that is confirmed to be defective, damaged upon delivery or incorrect.

Legal Warranties

Products sold by Magnetainer are covered by the legal warranties applicable in the customer’s province or territory.

In Québec, a product must:

• be fit for its normal purpose;

• remain usable for a reasonable period considering its price and conditions of use;

• be free from hidden defects; and

• conform to its description, advertising and representations.

These legal warranties apply independently of Magnetainer’s voluntary 14-day return policy.

Return Exclusions

A voluntary return may be refused when:

• the return request is made after the applicable 14-day return period;

• the product has been used, worn, washed, altered or damaged after delivery;

• parts or accessories are missing;

• the damage resulted from misuse, abuse, an accident, improper storage, unauthorized modification or failure to follow applicable care instructions; or

• the product was not purchased directly from Magnetainer.

Free return shipping does not apply to a return that does not satisfy the eligibility requirements described in this policy.

If a returned product is found to be ineligible after inspection, Magnetainer will contact the customer to explain the available options. The customer may be responsible for any shipping costs required to send an ineligible product back to them, provided those costs are disclosed and approved in advance.

These exclusions do not apply where doing so would limit a mandatory legal warranty or consumer right.

Bundles and Promotional Purchases

Products purchased as part of a bundle may be returned together for a full applicable bundle refund.

Where only part of a bundle is returned, the refund may be recalculated based on the regular or applicable promotional price of the products retained by the customer. Any recalculation will be clearly explained before the return is completed.

Eligible bundle returns requested within the 14-day return period qualify for free return shipping in accordance with this policy.

Promotional discounts and discount codes are not refunded separately and have no cash value.

Order Cancellations

You may request an order cancellation by contacting contact.magnetainer@gmail.com as soon as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Once an order has been shipped, it normally cannot be cancelled while in transit. After delivery, the customer may request a free eligible return in accordance with this policy.

This section does not limit any statutory cancellation right available under applicable consumer protection legislation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing and providing a complete and accurate delivery address when placing an order.

Contact us immediately if an address needs to be corrected. Magnetainer cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned to Magnetainer because the customer provided an incorrect or incomplete address, the customer may be offered:

• reshipment after payment of any applicable additional shipping charge; or

• an applicable refund after the returned order has been received and inspected.

Any additional reshipping charge will be disclosed to and accepted by the customer before the order is shipped again.

Free return shipping does not apply to packages returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package or another circumstance caused solely by the customer.

Magnetainer is not responsible for a failed delivery caused solely by an incorrect address provided by the customer, except where otherwise required by law.

Free Return Shipping

Magnetainer offers free return shipping within Canada for eligible returns requested within 14 calendar days after delivery.

To receive free return shipping:

• the return must satisfy all eligibility conditions in this policy;

• the customer must contact Magnetainer before sending the product;

• the customer must follow the return instructions provided by Magnetainer; and

• the product must be sent using the prepaid return method or other shipping method authorized by Magnetainer.

Magnetainer will provide a prepaid return label or another approved return shipping arrangement, depending on the customer’s location and the available carrier.

Customers must not purchase their own return shipping service unless Magnetainer has authorized it in advance. Unauthorized shipping costs may not be reimbursed.

Free return shipping generally does not apply to:

• products returned after the 14-day return period;

• products that do not meet the return eligibility conditions;

• packages returned because of an incorrect or incomplete address;

• refused or unclaimed deliveries;

• unauthorized returns; or

• products not purchased directly from Magnetainer.

These limitations do not apply where Magnetainer is legally required to pay the return costs.

Customers should retain their return receipt and tracking information until the return and refund have been completed.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after the inspection is completed.

After Magnetainer issues the refund, the customer’s bank, credit card issuer or payment provider may require additional time, commonly between 5 and 10 business days, to display the refund.

The refund will include applicable taxes associated with the refunded product.

Because standard shipping is offered free of charge, there is normally no original standard shipping charge to refund.

Any additional shipping service voluntarily purchased by the customer, where applicable, may be non-refundable unless the return results from a defective, damaged or incorrect product or unless otherwise required by law.

Any refund that is legally required within a specific period will be issued within the period prescribed by applicable law.

Exchanges

We do not offer direct exchanges for voluntary returns.

To obtain another product or colour, return the eligible original product using the free return process and place a new order.

If you received a damaged, defective or incorrect product, contact us before placing another order so that we can provide the appropriate solution.

Contact

For return, refund or cancellation requests, contact:

Magnetainer
Email: contact.magnetainer@gmail.com

Please include:

• your order number;

• the email address used for the order;

• the reason for the return; and

• photographs or videos where the product is damaged, defective or incorrect.