Shipping Policy

Last updated: July 22, 2026

This Shipping Policy applies to orders placed through the Magnetainer online store for delivery to eligible addresses within Canada.

Nothing in this policy limits any mandatory right or remedy available under applicable consumer protection legislation.

Order Processing

Orders are generally processed within 1 to 3 business days after payment authorization and confirmation of the order information.

Business days do not include Saturdays, Sundays or applicable statutory holidays.

Orders placed outside business days will normally begin processing on the next business day.

Processing may take longer during unusually high-demand periods or because of payment verification, address verification or circumstances outside Magnetainer’s reasonable control. Where a material processing delay is identified, Magnetainer will take reasonable steps to inform the customer.

Estimated Delivery Time

Estimated delivery times within Canada are:

• Order processing: 1 to 3 business days

• Shipping transit: 10 to 15 business days after shipment

• Estimated total: 11 to 18 business days after the order is confirmed

The applicable delivery estimate presented before checkout and included in the customer’s order confirmation forms part of the delivery information applicable to the order.

Delivery estimates are based on the information reasonably available when the order is placed. Actual delivery may be affected by destination, weather, transportation interruptions, customs processing, high-demand periods and other circumstances outside Magnetainer’s reasonable control.

These circumstances may affect the estimated delivery time, but they do not remove Magnetainer’s obligations or limit any mandatory consumer right.

Shipping Area

Magnetainer currently ships to eligible delivery addresses within Canada.

Availability may vary for remote locations, restricted addresses or destinations that cannot be serviced by the available carriers. Any material restriction known before purchase will be disclosed before the order is completed.

Shipping Costs

Magnetainer offers free standard shipping within Canada on all eligible orders.

No shipping charge will be added by Magnetainer at checkout unless a different charge is clearly disclosed before the customer completes the order.

Unless expressly disclosed before checkout, customers will not be required to pay additional customs duties, import charges or brokerage fees in order to receive their order.

If a carrier requests an unexpected customs, import or brokerage payment that was not disclosed before purchase, the customer should contact Magnetainer before making the payment.

Carriers and Tracking

Orders are delivered through a tracked parcel delivery service.

The carrier may vary depending on the destination, availability and fulfillment route. Where applicable, the carrier and delivery method will be identified during checkout or in the shipping confirmation.

Once the order has been shipped, the customer will receive a shipping confirmation email containing the available tracking information.

Tracking information may not display movement immediately after the shipping confirmation is issued.

Delivery Responsibility

Magnetainer is responsible for taking reasonable measures to ensure that the customer receives the order.

A tracking status, delivery scan or photograph showing a package near the delivery address does not necessarily establish that the customer actually received the package.

The circumstances may be different where the customer expressly instructed the carrier or Magnetainer to leave the package in a particular location or authorized delivery without attendance.

Magnetainer’s delivery obligations may also be considered fulfilled where a reasonable delivery attempt was prevented solely by the customer’s actions or negligence.

Delayed Orders

If an order has not arrived within the applicable estimated delivery period, the customer should:

1. review the tracking information;

2. verify the delivery address and nearby delivery locations;

3. check whether another resident or authorized person accepted the package; and

4. contact Magnetainer at contact.magnetainer@gmail.com.

Magnetainer will review the available tracking information and, where appropriate, communicate with the carrier or fulfillment provider.

Where a delay materially affects the agreed delivery period, Magnetainer may provide an updated delivery estimate or another appropriate solution.

Québec Customers and Late Delivery

For customers protected by Québec consumer legislation, a customer may cancel an online purchase at any time before delivery where the merchant has not performed its principal obligation within:

• 30 days after the delivery date or delivery period stated in the contract;

• 30 days after a later delivery date agreed to in writing with the customer; or

• 30 days after the contract was concluded if no delivery date or period was provided.

A valid statutory cancellation takes effect when the customer sends the cancellation notice to Magnetainer.

Where applicable law requires cancellation and reimbursement, Magnetainer will refund all amounts required by law within the legally prescribed period.

Nothing in this section restricts any additional remedy available under applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing and providing a complete and accurate shipping address before submitting an order.

Customers should contact contact.magnetainer@gmail.com immediately after placing the order if an address correction is required.

Magnetainer cannot guarantee that an address can be changed after the order has entered processing or has been shipped.

Where delivery is prevented solely because the customer provided an incorrect or incomplete address, refused delivery or failed to retrieve the package after reasonable notice:

• additional shipping charges may apply to a requested reshipment;

• any reshipping charge will be disclosed to and approved by the customer before reshipment; and

• any return or refund will be handled in accordance with the Refund and Return Policy and applicable law.

Magnetainer will not impose an undisclosed charge or automatically refuse all remedies solely because an address problem occurred.

Lost, Stolen or Missing Packages

If tracking indicates that an order is delayed, lost, missing or delivered but the customer has not received it, the customer should contact Magnetainer as soon as possible at contact.magnetainer@gmail.com.

Please provide:

• the order number;

• confirmation of the delivery address;

• the tracking information; and

• any relevant details regarding the reported delivery.

Magnetainer may investigate the delivery with the carrier or fulfillment provider.

Depending on the circumstances and applicable law, an appropriate resolution may include continued delivery investigation, replacement or refund.

The customer may be asked to cooperate reasonably with the carrier’s investigation. Such cooperation does not eliminate any mandatory consumer right.

Damaged Packages or Products

If an order arrives visibly damaged or the product inside is damaged, the customer should contact Magnetainer as soon as reasonably possible, preferably within 48 hours after delivery.

Please provide:

• the order number;

• a description of the damage;

• photographs of the product;

• photographs of the external and internal packaging; and

• any other information reasonably required to evaluate the issue.

The preferred 48-hour reporting period helps Magnetainer investigate carrier-related damage promptly. It does not limit any mandatory legal warranty or consumer right.

Damaged and defective products are also governed by the Magnetainer Refund and Return Policy.

Unclaimed or Refused Packages

If a package is returned because it was refused, unclaimed or could not be delivered because of circumstances attributable to the customer, Magnetainer will contact the customer after the returned package has been received or confirmed.

The customer may be offered reshipment subject to an approved additional shipping charge or an applicable refund in accordance with the Refund and Return Policy.

Nothing in this section permits Magnetainer to impose undisclosed charges or limit a mandatory legal remedy.

Contact

For questions or concerns regarding shipping or delivery, contact:

Magnetainer
Email: contact.magnetainer@gmail.com
Address: 1055 Rue Lucien-L’Allier, Montréal, Québec H3G 3C4, Canada

Please include the applicable order number in all shipping-related communications.